Terms and Conditions for Surpriseworld.ng
Welcome to Surpriseworld.ng! By using our services, you agree to the following terms and conditions. Please read them carefully before making any purchase or using our services.
1. General Information
- Surpriseworld.ng specializes in offering a variety of surprise packages and gifts for every occasion. We aim to make every moment memorable with our unique and tailored surprises.
- These terms apply to all users of the site, including browsers, vendors, customers, and merchants.
2. Orders and Payments
- All prices listed on our website are in Nigerian Naira (NGN) and include applicable taxes.
- Payments are to be made in full at the time of placing an order. We accept various payment methods such as credit/debit cards, bank transfers, and mobile payments.
- Once an order is placed, you will receive an order confirmation via email or SMS.
3. Pre-Order Policy
- Items marked as “Pre-order” require 3-5 business days for packaging and processing before shipment.
- The expected delivery timeframe for pre-ordered items will depend on the shipping method chosen.
4. Shipping and Delivery
- We offer fast and reliable shipping services within Nigeria.
- For Pre-order items, please allow 3-5 business days for packaging and delivery.
- Same-day delivery is available for select items and locations at an additional cost. This service is subject to availability and will be communicated at checkout.
- Delivery times are estimates and may vary due to unforeseen circumstances, including holidays, weather conditions, or third-party shipping issues. We are not responsible for delays beyond our control.
5. Refund and Exchange Policy
- Due to the nature of our surprise packages, all sales are final, and we do not offer refunds or exchanges except in cases of defective items or wrong orders.
- If you receive a damaged or incorrect item, please contact us within 24 hours of delivery at [insert contact email/phone], and we will arrange for a replacement or refund.
6. Cancellation Policy
- Orders can be canceled within 1 hour of placing the order. Pre-orders cannot be canceled once processing has started.
- Same-day delivery orders are not eligible for cancellation due to the expedited nature of the service.
7. Privacy Policy
- We value your privacy and will not share your personal information with third parties except as required to fulfill your order (e.g., delivery services). For more details, please refer to our Privacy Policy [link to policy].
8. Limitation of Liability
- Surpriseworld.ng is not liable for any damages arising from the use of the products or services provided. Our responsibility is limited to the value of the purchased products.
9. Changes to Terms and Conditions
- Surpriseworld.ng reserves the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the service indicates your acceptance of any updated terms.
10. Contact Information
If you have any questions about these terms and conditions, please contact us at:
- Email:
+234 810 831 5242 - +234 704 143 0155
- Phone: admin@surpriseworld.ng
Thank you for choosing Surpriseworld.ng to make your moments extra special!
